Check out these informative resources:
Manage your money right from your hand held device. With the Freedom Mobile App you have access to your accounts anywhere, anytime.
Available for iPhone, iPad and Android devices, the app is easy to download and simple to use. To get started use the download links at the top of the page to take you to iTunes or Google Play. The app is loaded with features to make your financial life quick, easy, and convenient.
- View Accounts
- Transfer Funds
- Make Deposits
- Picture Pay
- Deactivate/Reactivate Credit and Debit/ATM Cards
- Apply for a Loan
Data fees may apply, check with your service provider.
- Enhanced Features
The Freedom Mobile App has offers enhanced features so you can perform transactions right on your devices. You can make deposits and payments on-the-go, even turn off your cards - all from your mobile device.
- Frequently Asked Questions
Review our Frequently Asked Questions for tips on how to use the Freedom Credit Union Mobile App. Still have questions – stop by your local branch or contact our call center – we are happy to help!
Where do I go to download the Mobile App?
You can search for Freedom Credit Union Mobile Banking in the App Store for Apple devices or
Google Play store for Android. You can also find a link to the app on our web page at Freedomcu.org.
Does the Freedom Mobile Banking Application work with any mobile device?
Apple Device Minimum Requirements
The minimum requirements for the Apple version of the mobile banking application will be listed in iTunes when searching for the application. iTunes will list the devices that the application is compatible with as well as the iOS (operating system version). Currently the IPhone, IPad and IPod touch are supported. If the user does have the most current iOS or operating system available they should connect their device to any PC or Mac running iTunes and install the latest version.
Android Device Minimum Requirements
The Android Device must meet minimum specification required by the app or the app will not be displayed to the device by the Google Play store.
What information do I need to register?
- Account number
- Last four digits of your social security number
- Date of birth
- Phone number on record with Freedom Credit Union
I am having difficulty with creating a username
The username is restricted to between 6-20 characters in length.
I am having difficulty creating a password.
The password must contain the following:
- Password must be between 6 and 12 characters
- Must be alpha numeric
The password must also be entered in twice to confirm and also match during the registration process. Please note: Your password will not be the same as your Online Banking password unless you set it up to match.
Do I always have to use my user name and password to access my accounts?
You can choose to use a PIN versus your username and password when logging in. To set up your PIN, go to Settings; click on the Settings button (located in the scrolling menu bar at the bottom of the app) - General Settings and active the PIN feature. You will be required to enter and confirm the PIN.
PIN access uses two-factor authentication (your PIN and device ID) to access your accounts.
Do I need to be the primary account holder in order to register to use the Mobile Banking Application?
Yes. Once registered the username and password can be shared with Joint owners and accessed on multiple devices.
Can I access a Business Account via Mobile Banking?
Yes. In order to set up your Business Account via Mobile Banking you would need to contact us at 215-612-5900, a Member Service Representative will provide instructions and guide you through the process.
How do I reset my password?
Select Help from the menu and then Forgot or Reset Password.
How can I find my username/ID?
Select Help from the menu and then Forgot Username.
How can I change my username?
Usernames cannot be changed from the App. If you need your username changed please contact Freedom Credit Union at 215-612-5900 for assistance.
Is it secure?
Yes, the mobile application utilize best practices from online banking such as HTTPS, 128-bit SSL encryption, password access and application time-out when your phone is not in use. No confidential information is ever stored on your phone. If your phone is lost or stolen, the service can be immediately disabled by contacting Freedom Credit Union at 215-612-5900. For additional security, use the security features on your phone: keep the cell phone screen locked via PIN, or set it to auto-lock keyboard w/PIN when not in use.
For assistance on activating security features on your phone, refer to the phone user manual or contact your service provider.
What functions can I perform with Freedom CU Mobile Banking?
Mobile Banking brings a wide variety of every day banking functions to your Mobile device. This is a free and convenient way to do your banking 24/7 at home or on the go.
Some of the Primary functions include viewing account balances, viewing history, performing transfers, Making deposits and Paying Bills. Some other functions include applying for a loan, blocking your lost or stolen cards, Viewing copies of cleared checks, and Finding ATMs and Branch Locations.
Can I transfer to other accounts?
Transfers can be conducted within your account or to other Freedom CU accounts you have authorized to transfer in to. Transfers to other financial institutions are not permitted at this time.
I am a signer on another account and it shows up on my App. I don't want it on there, how can I remove that account?
You can hide the account by going to the Personalize page, select the account you wish to hide under account settings and then turn hide account on.
What can you do on the Card section?
If your plastic card is lost or stolen you can block the cards immediately by using this function. All cards on your primary account will be visible in this section. (ATM, Check Cards and Credit Cards). You can browse by clicking the arrow < > beside the cards. Select the card you wish to block and tap on the activation button. This will block the card from further uses. Click on the activation button again and it will then be reactivated.
How do I pay Bills on IPhone?
After logging in, go to the three bar navigation icon on the top right hand side. Select Picture Pay option and select the "+" sign. Take a picture of the invoice stub only; full account number must be printed on stub for payment. Select the account and enter amount of payment. Payment date will populate payment date 5 business days in the future. Select "Done", once the bill is entered, payee information is stored in history for future payments. The invoice may be paid within two days once reviewed and matched with merchant. Your money will be withdrawn usually the following business day. If merchant is deemed payable with a check, the check is mailed with your Freedom Credit Union checking account information. The payment is not withdrawn from the account until the check clears. Once the check clears you will be able to see the image from your mobile phone.
How do I pay Bills on IPad?
After logging in go to the three bar navigation icon on the top right hand side. Select Picture Pay option and follow instructions. Click and drag Checking (S4) to pay from. Click on camera and take picture of your invoice remittance stub. (Center stub and press take front) When completed press "done". Enter dollar amount you want to pay. Date will populate with 5 business days for invoice to be paid. The invoice may be set up as two days once reviewed and matched with merchant.
Can I expedite a payment?
Yes. Select expedited Delivery Option. If the option is available the amount to expedite and delivery options will appear.
Can I schedule payments again without taking a photo?
Yes, if you would like to make an additional payment to an already established Mobile merchant, click on Pay Again. Click and drag Checking (S4) to pay from account. Tap to select a payee. This will list available payees (previously paid via Mobile Banking). Click on the merchant, enter dollar amount you wish to pay.
What is Mobile Check Deposit?
Mobile check deposit is a convenient, simple way to deposit a check into your Account using your iPhone®, iPad® or Android enabled device. With the Freedom Credit Union mobile banking application on your iPhone, you can take a photo of the front and back of your check, enter a few pieces of the check information, and securely deposit your check to your Freedom Credit Union Account.
Is there a fee to deposit a check?
No charge is associated with this service. However, charges associated with data usage on your mobile device may apply. Check with your wireless carrier for more information.
How do I know if I'm eligible to use My Deposit Mobile?
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option, the application will proceed if you are eligible for the service. If you have a question regarding your access to this service, please call us at 215-612-5900.
How do I deposit a check?
Before you begin, be sure you have properly endorsed the check. You should also make sure your check is placed on a flat surface in a well-lit area. Be sure the device is not casting a shadow on the item.
To begin the deposit, sign in to our mobile banking and go to the three bar navigation icon on the top right hand side. Then select the "+" sign on the top right hand side. Tap the "To "Select Account" field to select a deposit eligible Account. You will be taken to a list of your Accounts. Select the Account to deposit the check. You will then be returned to the Check Deposit screen.
Then Select the "Amount" Field. In the "Amount" field, enter the amount of the check you are depositing. Be certain the entered amount matches the amount of the check.
Then take a picture of the front of the check, turn the check over and repeat this process done for the back.
After you have successfully taken a photo of the front and back of your check, you will see small thumbnail image on the check deposit screen.
Once complete select "Next", confirm the deposit and submit.
Is my check immediately deposited?
Successfully submitting your check images with your mobile device will begin the deposit process. You can immediately view your deposit (and recent deposits) by tapping the "Deposit History" button.
How do I view my deposit history?
After logging in and selecting the three bar navigation icon on top left hand side, you will see the "Deposits" option. Upon selecting the Deposits option you will see your deposits history on the screen.
What should I do with the hard copy of my check?
After successfully submitting a deposit with our mobile banking deposit application, keep all original checks in a safe place for 60 days and then securely destroy.
When will my funds be available?
The first $300 of your total daily deposit is made available immediately; the remainder of the funds may be held up to two business days. If a longer hold applies, we will tell you when the funds will be available. Funds will generally be available no later than the seventh business day after the day of deposit.
If you make a deposit on a business day that we are open, we will consider that day to be your day of deposit. For determining the availability of your deposit, every day is a business day except Saturdays, Sundays and Federal holidays. Please ask us if you need to be sure about when a particular deposit will be available for withdrawal. The length of delay before your funds will be available to you will depend on the item (type of check) being deposited.
How can I get a copy of the check?
To request a copy of a check, simply visit FreedomCU.org and select Live Chat, E-Mail Us or Locations & Hours, or call us at 215-612-5900.
Into Which Shares/Loans can I deposit?
Deposits can be made to all shares and loans, excluding IRA shares due to deposit limits.
What happens if I accidentally deposit a check more than once?
If an attempt is made to deposit a check multiple times, the following error message will be displayed: "Deposit rejected due to Deposit Policy".
I deposited a check but it I do not see it in my balance?
We are in the process of updating our system. In the mean time if you log out and log back in you should see the deposit in your balance.
What is the maximum amount I can deposit?
The maximum total amount of deposits is $5,000 daily and $25,000 over a 30 day period.