As a financial cooperative, we take savings in and then lend the funds out to the members at competitive rates and terms. We strive to be the best alternative for our members but we find, at times, ease of transactions either at the realtor’s office or at the car dealership win out even though we have a better offer for you. We have hired and trained loan specialists to increase your relationship with your credit union by offering better terms and rates on the existing loans that you might have at another financial institution. They do their best to get to as many members as possible each month, but we could use your help. If you have a loan somewhere else allow us to compete for that business. We have armed our lending specialists with the flexibility to work with each member so that we can make the loan transaction as seamless as possible. Give us a call and I’m sure we can make arrangements for the loan to be beneficial to both you and your Credit Union.
Account Balance Inquiries
We could use your help. In order to be able to be more efficient we need more members to take advantage of the technology that is now in place when you have a need to check your account balance. This technology - telephone teller, mobile app and home banking - is accessible from just about anywhere. If more of us would use the technology we could cut down on the number of calls to the call center. As a frame of reference during the course of a typical day, 80% of the phone calls our call center reps respond to are account inquires and balances. If our members could use the technology that is available to them rather than calling our call center we would be able to redeploy our call center staff to solving more complex member transactions and inquiries.
Your Credit Union is well capitalized and financially viable. The only way we stay that way is through a cooperative effort to make sure we use all our resources to all our members benefit. Help us help you. Please use the technology available for account inquiries.
New Members and Referrals
We always like welcoming new members. The best way to get a new member is through a member’s referral. If you like the relationship you have with your credit union share it with a friend, family member, or colleague. You will both get a referral incentive and our new member will not be disappointed in the benefits and services we have to offer.
Stop the Merchant Data Breaches
It seems as if almost daily there are new merchants coming forward with confirmed data breaches. In early September, a major retailer was hacked by a new form of malware that infected the company's payment card systems and another encountered a breach that ran from August to October involving the theft of customer data at various store locations. These locations were infected with Backoff malware that has targeted other retailers across the country.
Merchant data breaches continue to be a chronic issue that cost Credit Unions millions of dollars each year yet merchants are not currently held accountable for these breaches. You can help by sending a simple and clear message to Pennsylvania's Congressional delegation: "Stop the Merchant Data Breaches." Contact your Member of Congress by visiting Stop the Data Breaches and click on the "Take Action" link.
Stay abreast of new developments by checking the latest news at Stop the Data Breaches.
Information Regarding Pop-ups and Malware
Freedom Credit Union takes every measure to ensure the security of our Member's data. We do not subscribe to external solicitations including pop up advertisements, contests, or other third party requests for your personal information. If you receive "pop-ups" while on our website or home banking, please do not click on the links as they may be malware. More information regarding malware and how to remove pop-ups can be found at http://malwaretips.com/blogs/remove-customer-poll-com-virus/