Member Services Center

Telephone Teller 24 Hour Banking

Manage accounts from your touchtone phone.

1# Share Balances (Checking, any Savings Account, Money Market)

  • Share Number then #

2# Loan & Line Balances (Excluding Mortgages & Student Loans)

  • Loan Number then #

3# Visa Inquiries (Credit Card)

  • 1# Payment Due (Date & Amount)
  • 2# Summary (Balance & Available Balance)
  • 3# Mail Payment Address Information
  • 4# Make Minimum Payment from Checking or any Savings Account
  • 5# Make Payment (of Latest Statement's Balance from Checking or any Savings Account) to Avoid Finance Charge
  • 6# Pay Specific Amount from Checking or any Savings Account
  • 7# Block Lost or Stolen Visa Credit or Check Cards, Then Call Us at 215-612-5900 for Replacements
  • 8# Visa History

4# Account History

1# Checking Transactions

  • 1# Specific Check
  • 2# Cleared Checks
  • 3# Checking Activity

2# Recent Transactions (any Service Except CDs, IRAs, Mortgages & Student Loans)

  • 1# Deposits (Checking, any Savings Account, Money Market)
  • 2# Withdraws (Checking, any Savings Account, Money Market)
  • 3# All (Checking, any Savings Account, Money Market)
  • 4# Loans & Lines (Excluding Mortgages & Student Loans)

3# Other Choices

  • 1# All for Specific Date (Checking, any Savings Account, Money Market)
  • 2# All for Specific Period (Checking, any Savings Account, Money Market)
  • 3# Loan & Lines for Specific Period (Excluding Mortgages & Student Loans)

5# Account Maintenance

  • 1# To block your Visa Credit Card, Then Call Us at 215-612-5900 for Replacements
  • 2# To block your Visa Check Card/ATM Card, Then Call Us at 215-612-5900 for Replacements

6# Additional Services

  • 2# Dividends (Checking, any Savings Account, Money Market)
  • 3# CD/IRA Inquiry (Statement Balance, Maturity Balance & Date)
  • 4# Change Online Banking and Telephone Teller PIN
  • 5# Stop Checking Account Payment (Paper Check)
  • 1# One Check
  • 2# Range
  • 6# Reorder Checks (Checking Account)
  • 7# Switch to Another of Your Member Accounts

8# Transfers

  • 1# Share (Primary Savings Account) to Checking
  • 2# Share (Checking, any Savings Account, Money Market) to Share (Checking, any Savings Account, Money Market)
  • 3# Personal Line of Credit to Checking
  • 4# Loan (Lines Only: Credit Card, Personal, Home Equity) to Share (Checking, any Savings Account, Money Market)
  • 5# Share (Checking, any Savings Account, Money Market) to Loan (or Line, Excluding Mortgages & Student Loans)
  • 6# Member (Your Checking, any Savings Account, Money Market, or any Line: Credit Card, Personal, Home Equity) to Member (Checking, any Savings Account, Money Market)

9# Check Withdraw (in Mail to Your Primary Address)

  • 1# From Savings (Checking, any Savings Account)
  • 2# From Loan (Lines Only: Credit Card, Personal, Home Equity)

Cash Advances

We offer free cash advances. Simply visit one of our branch locations and present a valid Visa® credit card along with a valid ID.

Non-members are limited to $3,000 max on cash advances.

Members may also get a cash advance on their Visa credit card at a Freedom ATM or shared branch. For out-of-network, fees may apply.

Transfers

We offer the following types of transfers:

Balance Transfer

You can transfer funds instantly and free of charge between any of your Freedom Accounts via online banking, by calling Telephone Teller at 215-612-5919 and entering 8 #, by contacting our Call Center at 215-612-5900, and at most ATMs which have transfer features — note: it does not have to be a Freedom ATM (See Surcharge-free ATMs).

Wire Transfer

You can send money from your Freedom Account to another financial institution at a cost of

  • $10 (Domestic)
  • $15 (Foreign)

Members can simply visit one of our branch locations or contact us.

Member-to-Member Transfer

Unlike most banks, Freedom offers a way to transfer funds between any two member's accounts. This convenient service is FREE and can be accessed via online banking, by calling Telephone Teller at 215-612-5919 and entering 8 #, visiting one of our branch locations, or contact us.

Transfer Payments to Freedom Loans and Lines

Freedom makes it easy for you to pay your bills by simply transferring funds from one of your Accounts to your existing loans and lines. Your payment will instantly be transferred for free and you will be able to see your next payment amount and due date. Take advantage of this convenient service via Online Banking, Mobile Banking, by calling Telephone Teller at 215-612-5919 and entering 8 #, or by visiting one of our branch locations or any branch within the Shared Branching Network.

Stop Payments

Do you need to stop payment on a check you have written or a payment you have scheduled?

Members can place an instant stop payment on a Freedom check, free of charge, through Online Banking or by calling Telephone Teller at 215-612-5919 and entering 5 #. For a fee of $5.00, you can place a stop payment by contacting the Call Center at 215-612-5900 or visiting one of our six branch locations. Please note that stop payments are valid for 6 months.

If you would like to stop a Recurring Check Card purchase, you can call the credit union at 215-612-5900 prior to the payment's authorization. After an attempt is made to stop the transaction with the merchant, you can stop the transaction with Freedom by completing an Affidavit, which can be obtained from the credit union.

You cannot place a stop payment on an electronic Bill Payer item once it has been sent. If you are a Bill Payer user, you can check with Freedom to see if the payment has been sent — if not, you can change or cancel it at that time.

Reorder Checks

Simply choose from one of the options below to order your new supply, which you should receive in 5-7 business days:

  • Access online banking, select Share Draft Reorder from the menu, and follow the instructions given there
  • Contact Freedom's Call Center at 215-612-5900 and place your order with a Member Services Representative
  • Visit one of our branch locations and place your order with a Freedom teller
  • Contact us with your order

In the event that emergency checks are needed, Members can visit any Freedom branch to pick up a small supply of generic checks until their new order is received. Please contact us for details.