FCU Privacy Policy

Freedom Credit Union is committed to providing financial products and services that help you meet your financial goals. We are required by federal law to give you this privacy notice. It describes our policies and practices that protect your privacy and enable us to share information to make competitive financial products and services available. If you have any questions after reading it, please contact us at 215-612-5900.

Information We Collect and Disclose About You

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on membership and loan applications and other forms, such as your name, address, social security number;
• Information about your transactions with us, our affiliates, or others, such as your account balance or payment history;
• Information we receive from a consumer reporting agency, such as your credit worthiness and credit history;
• Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers or from other institutions where you conduct financial transactions.

We may disclose information we collect, as described above, to the following types of third party companies that perform marketing or other services on our behalf, such as:

• Statement printers, mail houses, and affiliated direct marketers;
• Other financial institutions with whom we have joint marketing agreements, such as insurance agents, mortgage bankers, and securities broker-dealers.

To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not allow these companies to sell or give the member information we provide to other third parties.

We may also disclose information about you under other circumstances as permitted or required by law. These circumstances typically include information disclosed:

• to follow instructions as authorized by you;
• to conduct the operations of the credit union, or;
• to protect the security of our financial records.

Disclosure of Information About Former Members

If you terminate your membership with Freedom Credit Union, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

What Members Can Do to Help

Freedom Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

• Protect your account numbers, card numbers, PINs (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card which can provide free access to your accounts if your card is lost or stolen.
• Use caution when disclosing your account numbers, Social Security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
• Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.
• Let us know if you have questions. Please do not hesitate to call us ‑ we are here to serve you!